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I can’t get my payment method to change or work, who do I fix this with?

how do I fix my payment method, I have tried everything

iPad, iPadOS 14

Posted on Apr 11, 2023 4:22 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2023 5:32 PM

Hi Mauragla


Re: "how do I fix my payment method, I have tried everything"


Check you are signed in (to your device) with your Apple ID:

Sign in with your Apple ID – Apple Support


If there is a particular problem situation:


What to do: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


What to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

_______________________________________________

If you just want to make changes to your payment method:

You might want to log in to your Apple ID account online, to update the details there:

Apple ID Log-in 

https://appleid.apple.com

_______________________________________________________________________

Else:

Apple Support have articles online that may help you.

NB: If you want to delete an old card, and if you have active subscriptions or payments due, you would need to add a new card first.


To Change, add, or remove Apple ID payment methods


How to change an Apple ID payment method:

If you need to change or update your Apple ID payment method – Apple Support


How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support


How to delete an Apple ID payment method:

Remove a payment method from your Apple ID - Apple Support

_________________________________________________________

Re: "who do I fix this with?"


If needed, and if you still have the difficulty:

There are "Get Support" links at the bottom of the two linked webpages below:


The Billing and Subscriptions Support Team

Subscriptions and Billing - Official Apple Support

or

Apple ID Support Team Web-Page

Apple ID — Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Apr 12, 2023 5:32 PM in response to Mauragla

Hi Mauragla


Re: "how do I fix my payment method, I have tried everything"


Check you are signed in (to your device) with your Apple ID:

Sign in with your Apple ID – Apple Support


If there is a particular problem situation:


What to do: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


What to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

_______________________________________________

If you just want to make changes to your payment method:

You might want to log in to your Apple ID account online, to update the details there:

Apple ID Log-in 

https://appleid.apple.com

_______________________________________________________________________

Else:

Apple Support have articles online that may help you.

NB: If you want to delete an old card, and if you have active subscriptions or payments due, you would need to add a new card first.


To Change, add, or remove Apple ID payment methods


How to change an Apple ID payment method:

If you need to change or update your Apple ID payment method – Apple Support


How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support


How to delete an Apple ID payment method:

Remove a payment method from your Apple ID - Apple Support

_________________________________________________________

Re: "who do I fix this with?"


If needed, and if you still have the difficulty:

There are "Get Support" links at the bottom of the two linked webpages below:


The Billing and Subscriptions Support Team

Subscriptions and Billing - Official Apple Support

or

Apple ID Support Team Web-Page

Apple ID — Official Apple Support


All the best :-)

I can’t get my payment method to change or work, who do I fix this with?

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