​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


I can’t get my payment method to change or work, who do I fix this with?

how do I fix my payment method, I have tried everything

iPad, iPadOS 14

Posted on Apr 11, 2023 4:22 AM

Question marked as Top-ranking reply

Posted on Apr 12, 2023 5:32 PM

Hi Mauragla


Re: "how do I fix my payment method, I have tried everything"


Check you are signed in (to your device) with your Apple ID:

Sign in with your Apple ID – Apple Support


If there is a particular problem situation:


What to do: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


What to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

_______________________________________________

If you just want to make changes to your payment method:

You might want to log in to your Apple ID account online, to update the details there:

Apple ID Log-in 

https://appleid.apple.com

_______________________________________________________________________

Else:

Apple Support have articles online that may help you.

NB: If you want to delete an old card, and if you have active subscriptions or payments due, you would need to add a new card first.


To Change, add, or remove Apple ID payment methods


How to change an Apple ID payment method:

If you need to change or update your Apple ID payment method – Apple Support


How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support


How to delete an Apple ID payment method:

Remove a payment method from your Apple ID - Apple Support

_________________________________________________________

Re: "who do I fix this with?"


If needed, and if you still have the difficulty:

There are "Get Support" links at the bottom of the two linked webpages below:


The Billing and Subscriptions Support Team

Subscriptions and Billing - Official Apple Support

or

Apple ID Support Team Web-Page

Apple ID — Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Apr 12, 2023 5:32 PM in response to Mauragla

Hi Mauragla


Re: "how do I fix my payment method, I have tried everything"


Check you are signed in (to your device) with your Apple ID:

Sign in with your Apple ID – Apple Support


If there is a particular problem situation:


What to do: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


What to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

_______________________________________________

If you just want to make changes to your payment method:

You might want to log in to your Apple ID account online, to update the details there:

Apple ID Log-in 

https://appleid.apple.com

_______________________________________________________________________

Else:

Apple Support have articles online that may help you.

NB: If you want to delete an old card, and if you have active subscriptions or payments due, you would need to add a new card first.


To Change, add, or remove Apple ID payment methods


How to change an Apple ID payment method:

If you need to change or update your Apple ID payment method – Apple Support


How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support


How to delete an Apple ID payment method:

Remove a payment method from your Apple ID - Apple Support

_________________________________________________________

Re: "who do I fix this with?"


If needed, and if you still have the difficulty:

There are "Get Support" links at the bottom of the two linked webpages below:


The Billing and Subscriptions Support Team

Subscriptions and Billing - Official Apple Support

or

Apple ID Support Team Web-Page

Apple ID — Official Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t get my payment method to change or work, who do I fix this with?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.