I forgot my scren password on 13promax I did everything acording to the given link to reset passcode regardless of doing that my phone go through all the procedure yet still it get backs to where it was before I am literally mentally drained totally

I forgot my screen password for 13 pro max I did everything according to the given link to reset passcode regardless of doing that my phone go through all the procedure yet still it get backs to where it was before I am literally mentally drained totally I had so much data without backup My own apple id is there my face id is there what is wrong with apple not letting me access my own phone did the procedure 5 times each time it completes gets back to where it started and ask me to wait 3 hours to try again

I spent this huge amount of money to have a good device that will take care of my little problem guess what it just became my biggest problem now and apple don't offer chat support as well how am I supposed to call a US no from Pak I am literally bashing my head everywhere now Never thought I will regret this ever

Please help

iPhone 13 Pro Max

Posted on Apr 11, 2023 11:31 AM

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Question marked as Top-ranking reply

Posted on Apr 11, 2023 6:18 PM

So you are using a computer to restore to factory settings then the phone screen says try again in 3 hours? Or is the computer saying the download is estimated to be 3 hours?


Per If you forgot your iPhone passcode - Apple Support if it’s the computer saying 3 hours to download then “If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.“


7 replies
Question marked as Top-ranking reply

Apr 11, 2023 6:18 PM in response to aleem243

So you are using a computer to restore to factory settings then the phone screen says try again in 3 hours? Or is the computer saying the download is estimated to be 3 hours?


Per If you forgot your iPhone passcode - Apple Support if it’s the computer saying 3 hours to download then “If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.“


Apr 11, 2023 1:41 PM in response to aleem243

aleem243 wrote:

I forgot my screen password for 13 pro max I did everything according to the given link to reset passcode regardless of doing that my phone go through all the procedure yet still it get backs to where it was before I am literally mentally drained totally I had so much data without backup My own apple id is there my face id is there what is wrong with apple not letting me access my own phone did the procedure 5 times each time it completes gets back to where it started and ask me to wait 3 hours to try again
I spent this huge amount of money to have a good device that will take care of my little problem guess what it just became my biggest problem now and apple don't offer chat support as well how am I supposed to call a US no from Pak I am literally bashing my head everywhere now Never thought I will regret this ever
Please help

YOu restore the phone to factory settings using recovery mode as outlined here If you forgot your iPhone passcode - Apple Support

Apr 12, 2023 8:45 AM in response to aleem193

aleem193 wrote:

Its downloading the updates and it takes 4 hours to download it 2nd thing is the download is getting disrupted again and again cause if we lost internet even for a sec it stopped it and had to restart again and again still not able to complete it :(

Again you restore to factory settings, not update. It clearly states to restore in this link If you forgot your iPhone passcode - Apple Support that you follow 6 to 7 times. It doesn't tell you to update,.

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I forgot my scren password on 13promax I did everything acording to the given link to reset passcode regardless of doing that my phone go through all the procedure yet still it get backs to where it was before I am literally mentally drained totally

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