iPhone 14 pro stuck in recovery mode

eszter80 wrote:

I have a 28-day-old iphone 14 pro. This morning, it turned off, and was stuck on the Apple logo for hours. I tried everything - tried to reset it, done the volume up - volume down - side button thing, etc, nothing worked. The logo occasionally went away and then it came back, but the phone never turned on. I spoke to Apple customer support twice. We tried updating it via itunes, but itunes wasn't able to do that - and now my phone is fully stuck in recovery mode!! Again, I have tried everything and it will not get out of recovery mode.

My biggest issue is the fact that I have 700GB photos and videos of my daughter's first year of life and I have not done a backup. Yes, I know, I am an idiot. I have my reasons, though it's not an excuse. I feel horrible and have been crying all day.

Is there any hope whatsoever that I could recover the data?!

No as your phone is in recovery mode, there is no data on it.

eszter80 wrote:

How is that possible? I mean - an Apple customer service advisor said that I should do this to avoid data loss!

As stated there is no data on your phone since it is in recovery mode. There is nothing to save or backup.

apple advisor told you to do what exactly?