airdrop from iphone 2 mac hangs waiting

but mac 2 iphone works, and used to work before os13:-\

iphone13/15.7.1

macbook pro/12.6.4

iPhone 13 mini

Posted on Apr 11, 2023 3:25 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 13, 2023 1:16 PM

Hello aidrummer,


We'd like to provide some suggestions and information that may help.


1. Please ensure both devices are updated, so we can make sure that's not part of the issue.


Here’s how to check for updates on iPhone: Update your iPhone or iPad - Apple Support

Here’s how to check for updates on Mac: Update macOS on Mac - Apple Support


2. If a firewall is enabled, please test the issue with the firewall being disabled, as that can block incoming connections. This link explains how to manage firewall settings: Block connections to your Mac with a firewall - Apple Support


Block connections to your Mac with a firewall

A firewall can protect your Mac from unwanted contact initiated by other computers when you’re connected to the internet or a network. However, your Mac can still allow access through the firewall for some services and apps. For example:

* If you turn on a sharing service, such as file sharing, macOS opens a specific port for the service to communicate through.

* An app or service on another system can request and be given access through the firewall, or it might have a trusted certificate and therefore be allowed access.

For greater control, you can select apps and services, and specify whether they can have access through the firewall.


For additional assistance, please contact Apple Support for help. You may be able to reach Apple Support here: Contact Apple Support


Thanks!

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2 replies
Question marked as Top-ranking reply

Apr 13, 2023 1:16 PM in response to aidrummer

Hello aidrummer,


We'd like to provide some suggestions and information that may help.


1. Please ensure both devices are updated, so we can make sure that's not part of the issue.


Here’s how to check for updates on iPhone: Update your iPhone or iPad - Apple Support

Here’s how to check for updates on Mac: Update macOS on Mac - Apple Support


2. If a firewall is enabled, please test the issue with the firewall being disabled, as that can block incoming connections. This link explains how to manage firewall settings: Block connections to your Mac with a firewall - Apple Support


Block connections to your Mac with a firewall

A firewall can protect your Mac from unwanted contact initiated by other computers when you’re connected to the internet or a network. However, your Mac can still allow access through the firewall for some services and apps. For example:

* If you turn on a sharing service, such as file sharing, macOS opens a specific port for the service to communicate through.

* An app or service on another system can request and be given access through the firewall, or it might have a trusted certificate and therefore be allowed access.

For greater control, you can select apps and services, and specify whether they can have access through the firewall.


For additional assistance, please contact Apple Support for help. You may be able to reach Apple Support here: Contact Apple Support


Thanks!

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airdrop from iphone 2 mac hangs waiting

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