Bill

In the article H1290 linked, the most important part is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is likely scammers have gained access to your credit card number and are pretending to be Apple. It happened to us.

If that is the case, only your CARD ISSUER can remedy it.

If Apple's history shows the charges, continue with the instructions in the article.

Hello ayed17!

If you see 'apple.com/bill' on your billing statement - Apple Support, please tap on the link provided for more information.

I hope this is helpful. Good Luck!