janna141 Author

Level 1

4 points

Can't revive using apple configurator . Doesn't get into DFU mode

Can I restore MacBook Air Intel chip, using MacBook Air Apple chip?

When I try, I can't get into DFU mode. I only see a lock on the configurator .

MacBook Air 13″, macOS 12.6

Posted on Apr 12, 2023 8:18 AM

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1 reply

Community Specialist

Apr 14, 2023 9:18 AM in response to janna141

Hi there janna141,

If you are trying to restore data for Apple Configurator, follow these steps from Preserve or migrate data for Apple Configurator:

Restore your data

When you reinstall macOS or set up your new workstation, follow these steps to import your organization data:

1. On your workstation, open Apple Configurator.

2. From the Apple Configurator menu, choose Preferences.

3. Click Organizations.

4. Select your organization, click , then choose Import Organization.

5. Select the organization file that you saved, then click Import.

6. Enter the password that you used to secure the file, then click Submit.

Now you can continue to supervise devices that were set up on the original workstation.

You can also find helpful support articles for Apple Configurator here: Apple Configurator - Official Apple Support

If you need further assistance, then Apple Support would be the best equipped to continue to help. Use this link to reach out: Contact Apple for support

Cheers!

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Can't revive using apple configurator . Doesn't get into DFU mode

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