Unable to download | To download shared content, your family must have a valid payment method

I am unable download shared content.what should I do?


iPad

Posted on Apr 12, 2023 10:28 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2023 10:53 PM

This screen will appear if you are trying to download an application that requires some sort of payment method on file (application costing money) and there is none that it can use. Therefore, you would not be able to download it. If you do, have a payment method on file, make sure that you have access to use the payment method on file. You may need to ask the owner of the Family Sharing. If this screen is appearing and you are the owner of Family Sharing, make sure that your payment method is still valid (Such as if you got a new credit/debit card and cancelled the old one). If it is, contact apple at: https://www.bing.com/ck/a?!&&p=bf42ef7b30fa1d60JmltdHM9MTY4MTI1NzYwMCZpZ3VpZD0wNjlkNTI5OC1lZGMxLTY0OGUtMzM3MC00MDVhZWM1MjY1MzYmaW5zaWQ9NTE5NQ&ptn=3&hsh=3&fclid=069d5298-edc1-648e-3370-405aec526536&psq=apple+support&u=a1aHR0cHM6Ly9zdXBwb3J0LmFwcGxlLmNvbS9lbi1jYQ&ntb=1

1 reply
Question marked as Top-ranking reply

Apr 12, 2023 10:53 PM in response to YochanSindiri

This screen will appear if you are trying to download an application that requires some sort of payment method on file (application costing money) and there is none that it can use. Therefore, you would not be able to download it. If you do, have a payment method on file, make sure that you have access to use the payment method on file. You may need to ask the owner of the Family Sharing. If this screen is appearing and you are the owner of Family Sharing, make sure that your payment method is still valid (Such as if you got a new credit/debit card and cancelled the old one). If it is, contact apple at: https://www.bing.com/ck/a?!&&p=bf42ef7b30fa1d60JmltdHM9MTY4MTI1NzYwMCZpZ3VpZD0wNjlkNTI5OC1lZGMxLTY0OGUtMzM3MC00MDVhZWM1MjY1MzYmaW5zaWQ9NTE5NQ&ptn=3&hsh=3&fclid=069d5298-edc1-648e-3370-405aec526536&psq=apple+support&u=a1aHR0cHM6Ly9zdXBwb3J0LmFwcGxlLmNvbS9lbi1jYQ&ntb=1

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to download | To download shared content, your family must have a valid payment method

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.