Unable to upgrade my Icloud

my previous card is declining, i changed the card to a separate one and it tells me :cannot verify payment information, contact apple support for more information?


iPhone 14 Pro Max, iOS 16

Posted on Apr 13, 2023 12:24 AM

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Question marked as Top-ranking reply

Posted on Apr 13, 2023 1:08 AM

You should contact the official Apple Support about that, only they can look into your personal data from their side.

Contact Apple for support and service - Apple Support


In the meantime you can use Apple Gift Cards to pay for iCloud and other Apple Services:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

1 reply
Question marked as Top-ranking reply

Apr 13, 2023 1:08 AM in response to bernardette241

You should contact the official Apple Support about that, only they can look into your personal data from their side.

Contact Apple for support and service - Apple Support


In the meantime you can use Apple Gift Cards to pay for iCloud and other Apple Services:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

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Unable to upgrade my Icloud

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