Why won’t My AirPod max won’t factory reset

Just to make sure, you followed the step mentioned in the related article?

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To restart or reset your AirPods Max:

• First, charge them for a few minutes.
• If you're experiencing issues with your AirPods Max, you can restart them. Press and hold the noise control button and the Digital Crown until the LED flashes amber.
• You can also reset AirPods Max to factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white.
• After you reset your AirPods Max, you can connect them to your iOS or iPadOS device, or connect them to your Mac or other device.

AirPods Max can be associated with one Apple ID. If you want to use AirPods Max that someone else has used, they need to first remove them from their Apple ID.

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copied from: How to reset your AirPods Max - Apple Support

@jsegel

Then you will have to contact the official Apple Support or visit an Authorized Apple Service Provider, to have them diagnosed.

You can use this link as a start:

Apple AirPod Support

Or give them a call by choosing the phone number for your region from this Apple page:

Apple Support Phone Numbers

I've tried this several times, it doesn't do anything. Still on 4E71