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Apple TV app plays dark

Apple TV movies are very dark on my LG TV. If you have a solution please speak in lay terms. My Apple desktop set is brand new. Same happens with Roku desktop set. So clearly this is LG TV specific.

Again, please respond in lay terminology. Don't understand "ramma gamma ding dong" language.

Thanks.

Posted on Apr 13, 2023 5:40 PM

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Posted on Sep 9, 2023 5:23 PM

Same issue. It just started for us a few days ago. We have a Samsung tv. Have had no problems whatsoever. All apps work as they should. All streaming works. The Apple TV app works, can access the library and choose a show, but once you press play, all movies and shows are played almost completely black screen. You can barely makeup the images. I’ve restarted the tv. The app is auto loaded on the Samsung so I can’t delete the app but it does give me an option to reinstall. Tried that, still no fix. Also tried signing out and in, no fix. This is an Apple TV all issue. I will be canceling my subscription if it’s not resolved soon.

39 replies

Sep 9, 2023 5:32 PM in response to FranTheMan

The problem is the Apple TV app. Rather than use the defective app, just stream the content from apple using any browser. It works fine. I did a side by side test using the apple content on my mac. One side of the screen was the streaming content from apple, the other side was the same exact video using the apple tv+ app on the mac. You can clearly see that the apple tv+ app version was very dark. It's like the "pause overlay" goes into effect in the app and won't release once playback begins. I don't know why apple cant fix this. However, I like the apple tv+ content so rather than cancel, I'll justs stream it instead. I called apple and they keep saying they haven't heard of this problem. This flies in the face of the hundreds of complaints I see on line.

Dec 11, 2023 4:33 PM in response to FranTheMan

I've tried all the possibilities in using Apple TV+ app on my Samsung TV. I've called Apple and there seems to be nothing I can do to lighten the screen. Yes, I've done the Focus Style/High Contrast. There is no Appearance setting under General settings. Does anyone have a fix for this? It looks more and more like I will have to cancel the service. Comments?

Jan 14, 2024 11:28 PM in response to FranTheMan

Had the same problem with movies being too dark on the Apple TV app. I switched to watching in a web browser on my iPhone and MacBook, worked fine there. But yeah, still dark on the Apple TV box. Spent a bit of time on this site with different tips and found out HDR on the Apple TV was the issue. They've got like 10 different things to try, might help you too: https://pointerclicker.com/why-are-apple-tv-movies-so-dark/

Apple TV app plays dark

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