Suddenly, On April, 13, about 4pm. There were errors. I touched my password correctly but my iphone didn’t recognize password which I haven’t ever changed it.
I couldn’t understand the situation because I touch my password everyday.
Before the error occured, I had an strange experience that I can’t save my face ID. My phone didn’t work well. So I had to try to save my face ID several times.
I thought that my phone was suddenly something wrong after the software update.
Suddenly, my phone didn’t recognize my password though I touched it correctly. Eventually, my phone couldn’t work and just showed me “security lockout”.
I think that there are errors of software. Maybe It makes my phone strange. So I have no understand my phone’s lockout.
Please make a new policy which can provide only iphone’s owner with a chance to unlock the lock.
For example, Apple ID and password can be checked for the real owner. In addition, you can check serial number of my iPhone.
If you want, I am ready to send the picture of my identity document.
Unfortunately, I have no time to sync my data. But I have to recover my data and precious pictures of my family.
I can’ t see my father anymore. Please give a chance for only real owner.