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Ventura Safari hang

New MacBook Pro M2 Max with Ventura 13.3.1 and Safari 16.4


Often, when I type in the URL Address Bar, Safari hang, no progress bar, no activity, nothing.

When that happen, nothing else in Safari works.

I can wait and leave Safari like this and do other task on the computer.

After a couple of minutes, the page load and Safari behave normally.


I tried using Safari in Safe Mode and it is happening as often.


Any suggestions ?

MacBook Pro (M2 Max, 2023)

Posted on Apr 14, 2023 7:18 AM

Reply
3 replies

Apr 17, 2023 4:11 PM in response to Stéphane Alary

Thanks for posting in the Apple Support Communities Stéphane,


If you're encountering issues with Safari loading pages or websites, the following guidance may provide a solution:


If Safari doesn't load a webpage, stops responding, quits unexpectedly, or otherwise doesn't work as expected, these solutions might help.

These solutions are for issues that can affect Safari on Mac, including issues such as these:

* A webpage is blank, doesn't load all of its content, or otherwise doesn't work as expected.

* You can't sign in to a webpage, despite using the correct sign-in information.

* A webpage asks you to remove or reset cookies.

* Safari slows down, stops responding, or quits unexpectedly.

If you're using an iPhone or iPad, learn about solutions for Safari on iPhone and iPad.

Reload the page

From the menu bar in Safari, choose View > Reload Page. Or press Command-R.

If Safari doesn't reload the page, quit Safari, then try again. If Safari doesn't quit, you can press Option-Command-Esc to force Safari to quit.

If Safari automatically reopens unwanted pages, quit Safari, then press and hold the Shift key while opening Safari. Learn how to control which windows Safari automatically reopens.

Install software updates and restart

Update macOS, which can include updates for Safari. If your Mac didn't restart automatically, choose Apple menu  > Restart. Some important background updates take effect only after restarting.

Check Safari extensions

If you installed any Safari extensions, turn extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect each extension to turn it off. Learn more about Safari extensions.

If you find that an extension is causing the issue, make sure that the extension is up to date.

Test with a private window 

A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.

1. Choose Safari > Settings (or Preferences), then click Privacy.

2. Click Manage Website Data.

3. Select the affected website from the list shown.

4. Click Remove.

5. Click Done.

6. Open the website again in a non-private browser window.

Check Safari settings

The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:

* Privacy settings. These settings apply to all websites. For example, a website might require that you allow cross-site tracking, show your IP address, or allow cookies.

* Security settings. These settings apply to all websites. For example, a website might require that you enable JavaScript.

* Websites settings. These settings can be configured for specific websites. For example, a website might require that you allow pop-up windows, allow downloads, allow access to your camera or microphone, or turn off content blockers.

Check iCloud Private Relay

If you subscribe to iCloud+ and are using its Private Relay feature, try reloading the page without Private Relay: From the menu bar in Safari, choose View > Reload and Show IP Address. This menu item appears only when Private Relay is turned on for your network. Learn more about iCloud Private Relay.

Check VPN or other security software

If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software

Check network settings

Certain network settings, such as custom proxy settings or custom DNS settings, can affect access to content on the internet. Even if you haven't changed these or other network settings yourself, you might have installed software that changed them for you. 

To find out whether the issue is with the network settings on your Mac, try viewing the page from a different web browser or different device on the same network. Or reset your network settings by setting up a new network location on your Mac.

If the issue affects other devices and web browsers on the same network, the issue is probably with the website, and you should contact the website developer for help. 


You can find these steps outlined on the following page: If Safari doesn't open a page or work as expected on your Mac


We hope this helps!

Aug 15, 2023 12:41 PM in response to mikeg28806

Mike, that's all generally good advice but in this case I think there's actually a problem with Ventura -- and I think it's Ventura because it started happening after an OS upgrade. I have the same issue that the OP reported (though with a 2021 M1 Macbook Pro) but I experience it with both Safari and Chrome (it happens to me once or twice a day on average, I'd estimate). I've found that if web page loading is stuck in one browser, it will also be stuck in the other one at the same time. The problem spontaneously goes away after a time that varies from 30 seconds to 20 minutes. Once you're in this mode you stay in it until it resolves no matter what page you try to load. I've even had the problem happen when I'm just opening a new tab or a new window. Chrome helpfully (or unhelpfully, depending on your perspective) displays a message that says something to the effect of "this page is taking too long, do you want to wait or exit the page". If you click "wait" it'll do whatever navel gazing it's doing for another 20-30 seconds and then display the same message again. If you click "exit", it'll just hang the browser until the problem resolves. The fact that this happens on multiple browsers and the fact that the stuckage extends across process boundaries seems like pretty strong evidence that this is an OS issue.

Jan 5, 2024 1:30 PM in response to Stéphane Alary

Came across this thread because I'm experiencing some similar issues with Safari. I've noticed multiple website that will eventually just stop responding. Safari keeps running and is fully functional, but the website won't allow scrolling or clicks. If I refresh it works again but that's not helpful if I needed a link or video on that site that I can't recover. It's a weird problem.

Ventura Safari hang

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