Frozen 14 Phone 14 max

I can't get anything other than a frozen screen. what should I do?

iPhone 14 Pro Max

Posted on Apr 15, 2023 5:57 AM

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Question marked as Top-ranking reply

Posted on Apr 15, 2023 6:27 AM

If you already tried (to no avail) these correct gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


but the issue still persists, since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:


1 reply
Question marked as Top-ranking reply

Apr 15, 2023 6:27 AM in response to Stewart Mungo

If you already tried (to no avail) these correct gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


but the issue still persists, since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:


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Frozen 14 Phone 14 max

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