Verification

When i try to buy something, “Verification required” pops up. i put my phone number in it and it said “there may be a billing issue with your mobile account”. but i want to buy things with my Apple balance, how do i do that without verifying?

iPhone X, iOS 16

Posted on Apr 15, 2023 5:38 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2023 5:50 AM

it said “there may be a billing issue with your mobile account”. but i want to buy things with my Apple balance,


If you use mobile phone billing as an Apple ID payment method, you may need to add funds to you SIM card balance.

if you want to use your Apple ID balance, set your Apple ID balance as your default payment.


See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • if you want to use your Apple Account balance, you need to set your Apple Account balance as your default payment.

  

See also -> If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

1 reply
Question marked as Top-ranking reply

Apr 15, 2023 5:50 AM in response to isalatie

it said “there may be a billing issue with your mobile account”. but i want to buy things with my Apple balance,


If you use mobile phone billing as an Apple ID payment method, you may need to add funds to you SIM card balance.

if you want to use your Apple ID balance, set your Apple ID balance as your default payment.


See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • if you want to use your Apple Account balance, you need to set your Apple Account balance as your default payment.

  

See also -> If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Verification

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.