Why does iPhone 7 plus have unresponsive screen and keeps locking me out?

My iPhone 7plus--screen first stopped responding, had a security lockout, but when I went to put in passcode, screen unresponsive and locked out again. How to fix?



iPhone 7 Plus, 15

Posted on Apr 15, 2023 11:10 PM

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2 replies

Apr 15, 2023 11:20 PM in response to SravanKrA

First, the screen was unresponsive. Then took out of case & cleaned--after than the #s I tapped for security code kept jumping--i.e. to other #s. Turned off and on. First got an "unavailable" message. Waited. Tried again, now it's a security lockout, wait an hr. Tried to press "Erase iPhone" option at the bottom, but screen unresponsive. Phone hasn't been wet or dropped.



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Why does iPhone 7 plus have unresponsive screen and keeps locking me out?

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