Subscription
Hello, i’m being charged for different amounts every month last 6 months, my only subscription is icloud 2tb which $9.99. could you help me with that please ?
iPhone 12, iOS 15
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Hello, i’m being charged for different amounts every month last 6 months, my only subscription is icloud 2tb which $9.99. could you help me with that please ?
iPhone 12, iOS 15
Hello ~ Where are you seeing these charges ? On your device? Banking and/or credit card? In the meantime take a look here by clicking on below…
If on your banking and/or credit card only you may want to contact those to make sure your information is not breached and in the hands of a fraudulent user.
~Katana-San~
Hello ~ Where are you seeing these charges ? On your device? Banking and/or credit card? In the meantime take a look here by clicking on below…
If on your banking and/or credit card only you may want to contact those to make sure your information is not breached and in the hands of a fraudulent user.
~Katana-San~
1.
If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.
Tap on Report a problem on the invoice.
Or try to -> Request a refund for apps or content that you bought from Apple.
Request a refund for apps or content you've bought from Apple – Apple Support (UK)
If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
2.
Check for sure the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
3.
If the invoice has to do with an app that has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support
If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:
If you want to cancel a subscription from Apple
If you want to cancel a subscription from Apple - Apple Support
If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
Manage subscriptions on Apple TV
Manage subscriptions on Apple TV – Apple Support (UK)
4.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
See also ⤵️
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Hello once more ~ It is best to contact your banking institution as you will also need to get this worked out so that it doesn’t continue in the future. The bank should be able to return the funds due to fraudulent activity. I would suggestion contacting them sooner rather than later for if this is in fact the case a larger purchase could easily be made. Good luck.
~Katana-San~
i can request for refund from apple ?
No, that is not possible.
You cannot request a refund from Apple if it has not been paid to Apple.
If you've been scammed, it has nothing to do with Apple.
Ask the bank to block your card and request a new card.
And as posted:
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask the bank to do an investigation, if you want your money back.
I’m seeing these charges on my bank account, i can’t see them on my apple settings
Hello again ~ You may want to check with your bank and find out exactly where these charges are coming from. It is likely someone has access and is making purchases.
~Katana-San~
Yes , that might be true, do you think that i can request for refund from apple ?
Subscription