Hi,
you can have official support from the official Apple website
Official Apple Support
when you go on a website ( for example Apple website) make Shute that the web site address il always .apple
for example iCloud.APPLE.com, for simply Apple.com.
Defame from websites that are not Apple.com, they are always fraudulent.
to contact Apple for fraudulent payments go on:
support.apple.com>select a device>repair and service>subscriptions and purchases>Suspicious emails, messages, or calls (phishing)>select YES if you provide you information or NO if you haven’t>click on Call or Chat.
I wish it was helpful to you, for any other question reply to this post,
Andrea