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andreaa_95 Author

Level 1

4 points

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I bought a film on AppleTV, but when i try to play it on my Windows 11 pc i visualize the image in the following photo, the audio is ok but i can't see anythig.

Someone can tell me why?

My pc is a few months old.

Windows, Windows 6

Posted on Apr 16, 2023 10:08 AM

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1 reply

Apr 18, 2023 2:02 PM in response to andreaa_95

Hi andreaa_95,

We'd like to share some guidance to help you with your playback. If this is only isolated to Windows, we recommend checking for any iTunes and Windows updates to help with resolving video playback. If you continue to have issues after checking this and remains isolated when using iTunes, we recommend contacting Apple Support.

Thanks for using Apple Support Communities.

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