Icloud
I pay .99 cents per month for 50GB of iCloud but my phone says I have 5 GB and it is full, why?
I pay .99 cents per month for 50GB of iCloud but my phone says I have 5 GB and it is full, why?
Hi Dscain70,
Thank you for participating in the Apple Support Communities. We understand you pay for iCloud+ but it's showing you only have 5 GB of iCloud storage. We recommend checking to make sure your subscription is still active and your payment method doesn't need to be updated. This article can help with updating your payment method if needed: If you need to change or update your Apple ID payment method - Apple Support.
"Learn how to edit the payment method that you use for subscriptions like iCloud+ and Apple Music, apps from the App Store, and other Apple media purchases.
If you change your address, the credit or debit card information that you use with your Apple ID might be automatically updated by your financial institution, and you don't need to take action. But if there's an issue, add a new card first, then remove the old card.
Update your payment method on your iPhone or iPad
If you're seeing a message about your iPhone storage being full and not your iCloud storage, you'll need to free up space on your iPhone. This article explains the difference between the two: What's the difference between device storage and iCloud storage? - Apple Support.
We hope this helps.
Take care.
Hi Dscain70,
Thank you for participating in the Apple Support Communities. We understand you pay for iCloud+ but it's showing you only have 5 GB of iCloud storage. We recommend checking to make sure your subscription is still active and your payment method doesn't need to be updated. This article can help with updating your payment method if needed: If you need to change or update your Apple ID payment method - Apple Support.
"Learn how to edit the payment method that you use for subscriptions like iCloud+ and Apple Music, apps from the App Store, and other Apple media purchases.
If you change your address, the credit or debit card information that you use with your Apple ID might be automatically updated by your financial institution, and you don't need to take action. But if there's an issue, add a new card first, then remove the old card.
Update your payment method on your iPhone or iPad
If you're seeing a message about your iPhone storage being full and not your iCloud storage, you'll need to free up space on your iPhone. This article explains the difference between the two: What's the difference between device storage and iCloud storage? - Apple Support.
We hope this helps.
Take care.
Icloud