iMessage audio messages

Hello,

I’ve changed the settings for my audio messages to “never” expire long time ago as you can see.

And lately I went through my couple of days old audios or my friends that was sent to me looks like the picture below, and I can’t listen to it, until I click save! The thing is when I click on save the app crashes and I open the app again and the audio is there, and when I close the app and open it again the audio is gone AGAIN! How to fix this?