Apple TV Login on New Roku TV Error

Despite having the correct Apple ID and password, Apple TV will not allow me to login on my new Roku TV. Just keeps giving an error that says “Verification Failed. There were errors signing you in. Wait a moment, then try again.” There’s no ability to login via mobile with an activation code or anything, because that would be too easy. Only option is to “sign in with remote” but that method doesn’t work. Please assist!

C135X,

Posted on Apr 16, 2023 9:58 PM

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Posted on Apr 17, 2023 1:20 PM

Some other users have also recently mentioned this error message on this forum.

I haven’t seen a broad general resolution here though.


- Please verify that the Roku TV system software is up-to-date.

- Verify that the Apple TV app is up-to-date, if not done automatically.

- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.

- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.

- Verify that your Roku TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).


Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

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Question marked as Best reply

Apr 17, 2023 1:20 PM in response to StarletteSky

Some other users have also recently mentioned this error message on this forum.

I haven’t seen a broad general resolution here though.


- Please verify that the Roku TV system software is up-to-date.

- Verify that the Apple TV app is up-to-date, if not done automatically.

- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.

- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.

- Verify that your Roku TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).


Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Aug 23, 2023 7:08 PM in response to StarletteSky

*fixed*

go to settings on your Roku TV > Advanced System Settings > Network Connection Reset.


the TV will restart. Go to network and connect to your network. Then open the Apple TV app, it should prompt you to login using the QR code - once this happens and you complete it your phone with say “your TV will refresh shortly”.. once that works the first time, you will have to do it again, Roku will prompt you to sign into the ITunes Store. Once done, it should work after that.

Apple TV Login on New Roku TV Error

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