apple watch activation locked to user refusing to help

hi i bought a apple watch series 7 and a apple xr from a local seller that was switching to a prepaid company i watched her reset the iphone and assumed she reset the watch she was using the money to get a new phone, service and number in which i have no access to after she left the phone was reset but we are assuming the watch was still left on her account and is activation locked to her account help it was a private sale so no original box or receipt how can i get fixed can i trade in to apple they deny unlocking

Apple Watch Series 7

Posted on Apr 17, 2023 7:49 AM

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Question marked as Top-ranking reply

Posted on Apr 17, 2023 10:06 AM

If the seller is unwilling to do what is detailed in this link, you have wasted your money --> What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


The seller MUST remove the watch from their account. If they are unwilling or can't do that, the watch is useless to you or anyone else. Apple will NOT help you. We cannot help you. Only the seller, assuming they really are the original owner of the watch can do that.


If you can't get your money back, chalk this up to a bad buying decision and recycle the watch responsibly.


Read this too --> https://discussions.apple.com/docs/DOC-250001038

2 replies
Question marked as Top-ranking reply

Apr 17, 2023 10:06 AM in response to badapple1969

If the seller is unwilling to do what is detailed in this link, you have wasted your money --> What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


The seller MUST remove the watch from their account. If they are unwilling or can't do that, the watch is useless to you or anyone else. Apple will NOT help you. We cannot help you. Only the seller, assuming they really are the original owner of the watch can do that.


If you can't get your money back, chalk this up to a bad buying decision and recycle the watch responsibly.


Read this too --> https://discussions.apple.com/docs/DOC-250001038

Apr 17, 2023 9:26 AM in response to badapple1969

badapple1969 wrote:

hi i bought a apple watch series 7 and a apple xr from a local seller that was switching to a prepaid company i watched her reset the iphone and assumed she reset the watch she was using the money to get a new phone, service and number in which i have no access to after she left the phone was reset but we are assuming the watch was still left on her account and is activation locked to her account help it was a private sale so no original box or receipt how can i get fixed can i trade in to apple they deny unlocking

There is no fix if the original owner doesn't remove the activation lock.

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apple watch activation locked to user refusing to help

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