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Back camera and flashlight isn’t working

I just recently updated my iPhone 11 and my back camera and flashlight just stop working. What can I do?

iPhone 11, iOS 16

Posted on Apr 17, 2023 8:00 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2023 9:04 AM

Hi. One of two things happened. Either the software had an issue, or the module got disconnected. If the following remedies don't work, I would highly suggest going to an Apple Store or Apple authorized service store.

1) Restart the phone.

2) Try opening the camera through various methods:

a) Open the camera app

b) Open the camera through the control center

c) Open the camera by swiping left or holding the button on the Lock Screen

For the flashlight:

a) Control Center

b) Lock Screen

c) Notification Center

If this doesn't work, you should back up your data. You may have to restore your iPhone.

If all fails, it's best to contact Apple Support or go to an Apple Store.

3 replies
Question marked as Top-ranking reply

Apr 17, 2023 9:04 AM in response to chiquita135

Hi. One of two things happened. Either the software had an issue, or the module got disconnected. If the following remedies don't work, I would highly suggest going to an Apple Store or Apple authorized service store.

1) Restart the phone.

2) Try opening the camera through various methods:

a) Open the camera app

b) Open the camera through the control center

c) Open the camera by swiping left or holding the button on the Lock Screen

For the flashlight:

a) Control Center

b) Lock Screen

c) Notification Center

If this doesn't work, you should back up your data. You may have to restore your iPhone.

If all fails, it's best to contact Apple Support or go to an Apple Store.

Back camera and flashlight isn’t working

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