Private Relay 'Upgrade'

In Settings - iCloud - Private Relay, I click 'Upgrade' then click 'Choose a Plan' and I'm brought to my Storage Plan; my only two options are to 'Cancel' and 'Downgrade Options.'


Any suggestions on how I can setup the Private Relay? Is it included w/ the 2TB storage plan I have?


Thanks.

MacBook Pro 14″, macOS 13.1

Posted on Apr 17, 2023 10:14 AM

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Question marked as Top-ranking reply

Posted on May 5, 2024 7:47 AM


It sounds like you might be encountering a glitch. Private Relay is included with iCloud+ subscriptions, not just iCloud storage plans. Ensure your iCloud subscription is active and try toggling Private Relay in your device settings. If issues persist, contacting Apple Support directly would be your best bet.

5 replies
Question marked as Top-ranking reply

May 5, 2024 7:47 AM in response to adam79


It sounds like you might be encountering a glitch. Private Relay is included with iCloud+ subscriptions, not just iCloud storage plans. Ensure your iCloud subscription is active and try toggling Private Relay in your device settings. If issues persist, contacting Apple Support directly would be your best bet.

Apr 19, 2023 11:35 AM in response to adam79

Hi adam79,


Thanks for connecting with us here in Apple Support Communities. Have you tried restarting your iPhone as of yet? If not, please do so as it may help to address the issue you're facing. Are you also using a VPN? If so, try setting up private relay while you're off the VPN. Please follow the steps in this article as well: About iCloud Private Relay - Apple Support


Kindregards.

Apr 20, 2023 11:30 AM in response to adam79

Understood adam79,


We wanted to confirm since per About iCloud Private Relay - Apple Support:


If your system settings prevent Private Relay from working
In System Settings on your Mac, you might see an alert that says, "Some of your system settings prevent Private Relay from working." If you do, a third-party app — such as a VPN or internet filtering software — might have installed settings or extensions that are incompatible with Private Relay. For example, the third-party app might have installed a kernel extension or applied custom packet filter rules.
If you want to use Private Relay on your Mac, turn off or uninstall the third-party app.


So we wanted to rule that out. As a further test related to that, let's try setting this up in safe mode. Here's how to access it: How to use safe mode on your Mac - Apple Support


Let us know what happens!


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Private Relay 'Upgrade'

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