can't open my icloud
I can log into my icloud but I only get my phone finder. All other items, notepad, photos, etc, I just keep getting a spinning wheel. How do I get in
iPhone XR, iOS 16
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User profile for user:
racheals14
User level:
Community Specialist
Hello jenniferwebb,
Based on your post, it sounds like you're accessing your iCloud account via the iCloud website, and you're unable to access any features other than Find My. Do we have that correct?
If so, to determine the cause, we'll want to isolate the issue a bit more. Some suggestions to do so, are listed below:
- Ensure that the browser and device you're using meet System requirements for iCloud.
- "Microsoft Windows 10 or later*
- iCloud for Windows 11 or later
- iTunes 12.7
- Outlook 2016 or later
- Firefox 45 or later, Google Chrome 54 or later (desktop mode only), Microsoft Edge, or Opera"
- Test to see if you're able to access these features when your device is connected to a different network.
- Sign into iCloud on a different device.
These results can help us determine next steps. We look forward to hearing back from you.
Regards.