Cannot Verify my email when setting up custom email domain

Carl_Able Said:

"I cant even get to that point. I am stuck at the stage where I need to verify the existing email accounts associated with my domain. The validation email gets sent, and I receive it, but when I click on the validation link in the email I get sent to icloud.com and am prompted to log in. Once I log in... nothing I just see my iCloud account."

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Mail is Stuck at the Host:

Protocols and Host:

Seems you need to get the correct Mail protocols (iMap4, POP3, and SMTP), IP Address (Static), Host information to set this up. So, contact Apple Support, or contact your eMail provider.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Carl_Able Said:

"Cannot Verify my email when setting up custom email domain: How is the mail stuck at the host when u receive the mail? The problem isn’t with the mail, the problem is with the verification link”

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Contact Apple support:

In contrast, contact Apple Support. Whatever mail server you’re using at Apple to access you mail, might the problem. There could be others experiencing the same issue.

Another Thought:

Use Another Computer and Account: You might want to try using another computer, seeing if you get the same error. See if someone you know has their own Apple ID and their own computer for you to try. It might be your computer; it might be the mail server; or it might be your Apple ID.

Contact Apple Support:

So, in all, contact Apple Support, seeing if it is a broken link. Report back what they say.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

DougSO Said:

"I spent a lot of time in a chat session with Apple Support. No luck. They cannot figure it out either. Going to give up and use other email services."

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Getting into iCloud:

• Tried this Site?: If you can't Connect or Sign In to iCloud - Apple Support

• Restart your Mac.

Carl_Able Said:

"Cannot Verify my email when setting up custom email domain: The problem is that you have not provided anything helpful that would resolve this solution. I wouldn’t have turned to this forum if I hadn’t tried all the things that Apple support has available. Also, all the “advice” you have provided doesn’t even apply to the problem at hand."

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Not sure then, from that perspective.

Contact Apple Support ASAP:

In all, I recommend you contact Apple Support for clarification on how to perm this. These are just user-to-user forums. We are all volunteers. Best one here can do o these forums is comprehend something that is typed. Perhaps a few screenshots would help?

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessa
• NOTE: iTunes purchases are only playable in the country in which they were purchased --- so that may be the issue, if you purchased there somewhere other than where you are located.

Carl_Able Said:

"Cannot Verify my email when setting up custom email domain: So I am trying my [...] to set up my custom email domain but for some reason when I get the email and click verify, it takes me to icloud where I log in and then nothing happens. What am I doing wrong?"

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Troubleshooting Custom eMail Domain Set Up:

Go Here: Set Up an Existing Domain with iCloud Mail - Apple Support

The2wardz Said:

“I am getting the exact same problem, currently been on with apple support for over an hour and I still do not think they even understand what I am trying to do, even after sending the link to their documentation. I am adding 3 users and the verify link only works on one. The one that works is not an apple family member, the other two are.”

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Provide Apple with feedback on this, as I mentioned in my above reply.

The2wards Said:

“I am getting the exact same problem, currently been on with apple support for over an hour and I still do not think they even understand what I am trying to do, even after sending the link to their documentation.: I am adding 3 users and the verify link only works on one. The one that works is not an apple family member, the other two are.

Reply“

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Tried this?: Custom Email Domain with iCloud+ Troubleshooting - User Does Not Exist Error - Apple Community

Source:

Google Search Query: Apple Custom eMail Domain not working site: discussions.apple.com

DougSO Said:

"As someone who works in high tech, this is a broken feature. How do I create a bug report (I believe you call it X-ray)?"

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Proving macOS Mail Feedback:



Report this to Apple:

Apple will not get back to you directly on this through the Apple Feedback site, but the more they hear of this, the more they will know what is going on, and what fixes to include in updates to come. So, most certainly, report it.

Give Apple Feedback:

This is no bug. If things do not meet your expectations, then leave Apple feedback on this:

1. Go Here: Feedback - Mail - Apple
2. Select: "Bug Report" for "Feedback Type"
3. Comment: on when you came across this issue, and how you have troubleshot it thus far. Include the URL of this thread.
4. Proceed from there as necessary.

I'm having the exact same problem: the verify button/link in the email you sent to to me does not accomplish anything when clicked on. The iCloud server does to seem to understand what it should be doing. I've tried multiple devices and they all don't do anything useful when that link is clicked on.

As someone who works in high tech, this is a broken feature. How do I create a bug report (I believe you call it X-ray)?

I am getting the exact same problem, currently been on with apple support for over an hour and I still do not think they even understand what I am trying to do, even after sending the link to their documentation.

I am adding 3 users and the verify link only works on one. The one that works is not an apple family member, the other two are.

I have now resolved this.

Step 1, I removed the two family members from custom email sharing and then added back in. This did not send a further verify email, but seemed to automatically verify them. In fact there was no mention of verification this time.

After changing DNS this then allowed all to receive emails to the custom domain, but the family members could not send.

Step 2. I think this is the important bit, but is not actually mentioned in any apple documentation. I shared the iCloud+ subscription with family members.

Step 3. On family members I could then add the email addresses for the custom domain.

I spent a lot of time in a chat session with Apple Support. No luck. They cannot figure it out either. Going to give up and use other email services.