I can’t access my Apple ID and FaceTime since I updated my iOS help

Hi Julietsisqo,

If you're not able to access your Apple ID settings on a device, it may be because the iPhone is being managed by another group. Typically this is an employer or education group, and installed to allow access to internal services or manage devices owned by those orgs.

Follow the steps in Install or remove configuration profiles on iPhone to check for existing profiles. If present and you installed them, you may attempt removing them. If installed by an employer or education team, consult with them before making changes.

If no profiles exist, contact Apple via Get Support to research further.

Regards.