Message Sign In "Unknown Error"

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jk2010 Author

Level 1

28 points

Message Sign In "Unknown Error"

Since updating to 13.3.1 when I try to use message I get the sign in window. When I try and load my Apple ID & password (yes I checked they are correct). I spins for a few mins and I get "Unknown Error has Occurred"

Message is working fine on my iPhone/iPad, just not on my macbook.

Tried without success

1 - restart

2 - log out of my apple ID, restart, log back in

3 - Turn off screen time (was off but turned in on/off)

4 - restart

5 - tried to log out of message but that doesn't work. It just spins

6 - pull hair and scream

Thoughts?

Thanks

JK

MacBook Pro (2017 – 2020)

Posted on Apr 18, 2023 1:12 PM

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Answer 1

Top-ranking reply

Randall_2023

Level 5

4,688 points

Apr 19, 2023 5:20 AM in response to jk2010

Two things I found on this. Have you tried both?

If you can’t send or receive messages on your Mac - Apple Support

unknown error occurring with iMessage on … - Apple Community

jordanwinston

i found a fix for it. I tried LITERALLY EVERYTHING and it wouldnt work. I was getting the "an unknown error has occured" only on iMessage even though i was signed into iCloud.

1.) sign out of your user account

2.) create a brand new user (as if your wife or child etc was creating a seperate profile on the computer)

3.) sign in with iCloud, and with iMessage in the new profile and it should work

4.) next, sign out of that new profile you created

5.) go back and sign into your original profile on the computer and try signing in.

And iMessage works for me now on the original computer profile (user)

That was what worked for me. An apple rep suggested that to me after i tried 4000 other things to try and fix it.

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Message Sign In "Unknown Error"

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