Iphone Unavailable

i signed out of my old iphone and now I don't remember the passcode, I tried putting in what I remembered but now its saying the iPhone is unavailable. What do I do?

iPhone XS

Posted on Apr 18, 2023 3:13 PM

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Question marked as Top-ranking reply

Posted on Apr 18, 2023 3:15 PM

There is an Apple article that explains what to do if you have forgotten an iPhone or iPad passcode. Click on the following link: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


If that option is not available, you will need to use a computer. See: If you forgot your iPhone passcode - Apple Support



3 replies
Question marked as Top-ranking reply

Apr 18, 2023 3:15 PM in response to DaniJ23

There is an Apple article that explains what to do if you have forgotten an iPhone or iPad passcode. Click on the following link: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


If that option is not available, you will need to use a computer. See: If you forgot your iPhone passcode - Apple Support



Apr 18, 2023 3:16 PM in response to DaniJ23

If your iPhone is running iOS 15.2 or higher........you can use the instructions linked just below:


How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


If your iPhone is not running iOS 15.2 or higher........please use the instructions linked below, but note that you must use a PC or Mac.


If you forgot your iPhone passcode - Apple Support


If you have a backup of the phone, you can use the backup to restore the data on the phone during the new setup.

Apr 18, 2023 3:35 PM in response to DaniJ23

Look up how to put your phone into recovery mode on google. This after you do this, plug your iPhone into a computer via lightning connector. You can then sign into the iTunes app and it should detect your phone in recovery mode. After that, you can download software for an update and restore to the phones factory settings. This will reset the phone, removing the password, to its brand new state (like when your first purchased the phone and has to set it up). Assuming you have an iCloud backup, your data will be fine. There are many tutorials on YouTube on how to do this.

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Iphone Unavailable

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