iPhone 13 battery is bulged. Am I eligible for refund or new phone

lkrupp wrote:

When you say you gave it to “apple center” what did you mean? An Apple Store or authorized Apple service provider would most certainly have batteries in stock. If you gave to a third party repair center claiming to represent Apple then you have a big problem.

For a swollen battery it’s unlikely that they’d do just a battery replacement. Other Apple devices might be OK with a slightly swollen battery if just the battery is replaced, but with an iPhone that typically means the screen assembly and case are pushed out.

if it's under warranty

Legal - Hardware Warranties - Apple

then they should fix it

you can try to reach out to their support to get clarity

 Get Support (apple.com)

And or

 Contact - Official Apple

Support

And or

Contact - How to Contact Us - Apple

If it’s as if you stated, that is an issue covered by warranty, and the proper response would be to offer a full replacement device. Once a battery swells noticeably, the chassis will almost certainly be damaged. My guess is that they’re not waiting on a new battery but on the availability of a replacement unit. That has to match all the details of the device it replaces including model, color, and capacity.

Find an authorized Apple Service shop here:

Find Locations

I'll bet that the place that you were dealing with before does not appear on the list of authorized Apple Service shops.

When you say you gave it to “apple center” what did you mean? An Apple Store or authorized Apple service provider would most certainly have batteries in stock. If you gave to a third party repair center claiming to represent Apple then you have a big problem.