I have a problem with video recording on my iPhone every time I record a video whenever anyone start talking the sound goes off

I have a problem with video recording on my iPhone every time I record a video whenever anyone start talking the sound goes off the mic works great in voice notes and in normal call nothing is wrong except in video recording I even tried to reset the iPhone it’s the same problem after restoring the backup and tried to change the setting for video recording too but it’s still the same strange problem

iPhone XR, iOS 16

Posted on Apr 19, 2023 6:13 AM

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7 replies

Apr 22, 2023 12:38 PM in response to Manshi-X

Salutations Manshi-X, 


We’re going to ask you to attempt to record a video using both the back facing and front facing cameras. When recording, speak at the top of your iPhone. This should capture from both the rear and front/receiver microphone. This is a different microphone than is used to record voice memos. 


Additionally, you mentioned that sound cuts off when people start talking. Do you hear ambient noise when recoding a video, until someone begins speaking?


Did you also have a chance to work through all the steps in If the microphones on your iPhone aren't working If not, please do so and let us know the results. 


Thanks. 

Apr 20, 2023 6:49 PM in response to Manshi-X

Hey Manshi-X,


We'd recommend reviewing this article as it provides steps to help with mic issues on iPhone: If the microphones on your iPhone aren't working - Apple Support


If that doesn't help, we'd suggest providing some additional information about the situation.


When you say you're recording video, do you mean you're using the camera app to record or are you screen recording?


When you say the sound cuts out when someone talks, are you referring to this happening when on a phone call, or FaceTime call, or a call in another app? Or is this happening when recording with the camera app and you or someone near you talks?


Thanks!


Apr 24, 2023 10:13 AM in response to Manshi-X

Hey there Manshi-X,


There is no need to upload the videos. There are two microphones on your iPhone and recording videos with both the front and rear cameras, as well as recording a Voice Memo and isolate the issue to a certain microphone. If you’ve completed all the steps in the article and the recordings have no sound, reach out to Apple Support at the following link so they can look into next steps and possible service options with you: Get Support


Regards.

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I have a problem with video recording on my iPhone every time I record a video whenever anyone start talking the sound goes off

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