AirPod Pro (2nd Generation) Not Connecting via Bluetooth to Windows Laptop

I am trying to connect my new AirPod Pros (second generation) to my Lenovo computer running Microsoft. I am able to set-up and connect the device via Bluetooth, and it shows as "Connected voice, music" but then does not work for output or input: no audio plays through the headphones and the microphone do not work.

I did not have this issue with my old AirPods, so wondering what the solve is. I've turned off Bluetooth on my iPhone when setting up my AirPod Pros on my laptop, and have also switched the setting on my AirPods to connect automatically to my iPhone. Any other ideas? Very frustrated!