iMac says my account is locked, how do I regain access?
My IMac 24” says it is locked. What can I do to regain access please? I am new to an IMac. I’m used to Windows and IPad.
iMac 24″, macOS 13.1
Question marked as
What is the exact message?
● If the message says "your account has been disabled in the App Store and iTunes Store" or "locked" then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support
If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support
If it's another reason then post here with details.