My iphone is frozen on the "Enter passcode" page. It is unresponsive to my touch. And I can't get the serial number
My i-phone screen is frozen on the "Enter Passcode" page. It is unresponsive to touch
iPhone 6s, iOS 14
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Perform a Forced Restart. Follow the instructions very carefully.
Force restart iPhone - Apple Support
2 Possible Results after you try this a few times:
1) The phone returns to normal operation
2) The phone has a hardware problem that will need attention at the Apple Store or authorized Apple Service shop