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My iphone is frozen on the "Enter passcode" page. It is unresponsive to my touch. And I can't get the serial number

My i-phone screen is frozen on the "Enter Passcode" page. It is unresponsive to touch

iPhone 6s, iOS 14

Posted on Apr 20, 2023 7:04 PM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

169,394 points

Posted on Apr 20, 2023 7:51 PM

Perform a Forced Restart. Follow the instructions very carefully.

Force restart iPhone - Apple Support

2 Possible Results after you try this a few times:

1) The phone returns to normal operation

2) The phone has a hardware problem that will need attention at the Apple Store or authorized Apple Service shop

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My iphone is frozen on the "Enter passcode" page. It is unresponsive to my touch. And I can't get the serial number

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