Assistance with Addressing Zip Code Issue in Ghana

I hope this email finds you well. I am reaching out to you as a loyal Apple user residing in Ghana. I am currently facing an issue related to entering my zip code while using Apple services, and I am seeking your assistance in resolving this matter.


As a resident of Ghana, I have noticed that some Apple services, such as iTunes or the App Store, require a zip code during the account setup or payment process. However, Ghana does not use a traditional zip code system like other countries. Therefore, I am unable to provide a valid zip code as it is not applicable in my country.


This issue has caused inconvenience when trying to make purchases or update my payment information in the App Store, as the zip code field is mandatory and cannot be left blank. I am unable to proceed with these actions due to the absence of a zip code for Ghana.


I kindly request your assistance in resolving this issue. It would be greatly appreciated if Apple could update its system to accommodate Ghanaian users by allowing us to proceed without entering a zip code or by providing an alternative solution.


I have been a loyal Apple user for years and have always valued the quality and convenience of your products and services. I believe that with your esteemed support, this issue can be addressed and resolved in a timely manner.

Posted on Apr 21, 2023 5:49 PM

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Question marked as Top-ranking reply

Posted on Apr 21, 2023 6:04 PM

It sounds as if your AppleID region is set for U.S. (As “zip codes” are a mail-routing construct unique to the U.S. Postal Service)


If you reconfigure your AppleID and AppStore region to Ghana, suspect these sorts of difficulties will resolve themselves.


See:

Change your Apple ID country or region - Apple Support


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Assistance with Addressing Zip Code Issue in Ghana

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