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correct purchase date

I just purchased a new macbook and when checking warranty coverage I am getting a message that Apple cannot validate my purchase date. When I select the "Correct a Purchase or Expiration Date" option, however, it says that "There are currently no assisted support options for your selection available." What should I do?

MacBook Air 13″, macOS 13.2

Posted on Apr 21, 2023 8:38 PM

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Apr 21, 2023 9:09 PM in response to Groundhog44

Groundhog44 Said:

"correct purchase date: I just purchased a new macbook and when checking warranty coverage I am getting a message that Apple cannot validate my purchase date. When I select the 'Correct a Purchase or Expiration Date' option, however, it says that 'There are currently no assisted support options for your selection available.' What should I do?"

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Refer to the link:  About the Purchase Date or Expiration Date for your AppleCare Agreement - Apple Support


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
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correct purchase date

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