Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Incredibly slow Macbook.

Hello! I was hoping to get some answers on what to do next. Out of nowhere my Macbook began running incredibly slow. All applications fail to respond for a long period of time before finally opening. I ran a diagnostic test, but I have no idea where to go from there.



EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-04-22 05:19:56 Download EtreCheckPro from https://etrecheck.com Runtime: 12:48 Performance: Poor Problem: Computer is too slow Description: Applications will not respond and only open after a long amount of tim e. Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) Status: Supported MacBook Pro Model: MacBookPro16,2 2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 385 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (20.29 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (20.29 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (318.38 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (326 MB used) disk1s4 - Recovery (APFS) [Recovery] (623 MB used) disk1s5 - VM (APFS) [APFS VM] (25 KB used) disk1s6 - Update (APFS) (117 MB used) Mounted Volumes: disk1s1 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Used: 20.29 GB Shared values Size: 499.96 GB Free: 160.06 GB disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 20.29 GB Shared values Size: 499.96 GB Free: 160.06 GB Available: 161.21 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 318.38 GB Shared values Size: 499.96 GB Free: 160.06 GB Available: 161.21 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 326 MB Shared values Size: 499.96 GB Free: 160.06 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 25 KB Shared values Size: 499.96 GB Free: 160.06 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 117 MB Shared values Size: 499.96 GB Free: 160.06 GB Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en7: iPhone Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Big Sur 11.7.2 (20G1020) Time since boot: Less than an hour Notifications: Google Chrome.app one notification Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Apps: 9 Applications: 373 apps 71 x86-only apps 11 unsigned apps Kernel Extensions: /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (6.1.16) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (6.1.16) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (6.1.16) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (6.1.16) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 191 Apple tasks [Running] 136 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 186 Apple tasks [Running] 132 Apple tasks Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2022-12-20) Executable: /Library/PrivilegedHelperTools/com.BlueStacks.AppPlayer.bstservice_helper [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-03-07) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2022-12-20) Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2022-10-29) Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Launch Agents: [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-03-07) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-03-24) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2022-10-29) Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck User Launch Agents: [Loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2023-04-12) Executable: /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2023-04-12) Command: ~/Library/Application Support/Steam/SteamApps/steamclean Public [Loaded] mega.mac.megaupdater.plist (Mega Limited - installed 2023-03-16) Executable: /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater User Login Items: [Loaded] BitTorrent Web (BitTorrent, Inc - installed 2023-03-06) Application /Applications/BitTorrent Web.app [Running] MEGAsync (Mega Limited - installed 2023-03-23) Application /Applications/MEGAsync.app [Loaded] Origin (EA Swiss Sarl - installed 2022-11-09) Application /Applications/Origin.app [Loaded] StartUpHelper (Spotify - installed 2023-01-16) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] Steam (Valve Corporation - installed 2023-02-22) Application /Applications/Steam.app App Extensions: Finder sync extensions: MEGA Finder Sync - /Applications/MEGAsync.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-03-07) JavaAppletPlugin: Java 8 Update 351 build 10 (? - installed 2023-02-03) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2021-06-05) Backup: Time Machine Not Configured! Performance: System Load: 1.46 (1 min ago) 2.18 (5 min ago) 15.90 (15 min ago) Nominal I/O usage: 85.36 MB/s File system: 17.68 seconds Write speed: 2377 MB/s Read speed: 2067 MB/s CPU Usage Snapshot: Type Overall System: 12 % User: 15 % Idle: 73 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) nsurlsessiond (2) 62.72 % (Apple) com.apple.StreamingUnzipService 45.12 % (Apple) kernel_task 22.43 % (Apple) fud 16.50 % (Apple) EtreCheckPro 16.10 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 675 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (4) 356 MB (Google LLC) Google Chrome 309 MB (Google LLC) kernel_task 210 MB (Apple) Activity Monitor 148 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) nsurlsessiond 859 MB / 977 B (Apple) corespeechd 2 KB / 9 MB (Apple) mDNSResponder 92 KB / 41 KB (Apple) MEGAsync 52 KB / 35 KB (Mega Limited) remoted 31 KB / 37 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) XprotectService 59 (Apple) nsurlsessiond (2) 20 (Apple) photoanalysisd 14 (Apple) syspolicyd 9 (Apple) com.apple.StreamingUnzipService 7 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 5.01 GB Used RAM: 5.10 GB Cached files: 5.88 GB Available RAM: 10.90 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-03-31 XProtectPlistConfigData (2167) 2023-03-31 XProtectPayloads (95) Diagnostics Information (past 7-30 days): 2023-04-22 04:37:31 Origin.app Hang Executable: /Applications/Origin.app End of report



MacBook Pro (2017 – 2020)

Posted on Apr 22, 2023 2:33 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2023 10:02 AM

Please determine if the same problems occur in "Safe Mode": How to use safe mode on your Mac - Apple Support.


System Software:
macOS Big Sur 11.7.2 (20G1020)


Update macOS. To learn how to do that please read Update macOS on Mac - Apple Support.


That Mac is also hosting a torrent client. Presumably, you are aware of the risks that entails. If you are not, then remove it in accordance with its instructions.

2 replies
Sort By: 
Question marked as Top-ranking reply

Apr 22, 2023 10:02 AM in response to taylor_danielle

Please determine if the same problems occur in "Safe Mode": How to use safe mode on your Mac - Apple Support.


System Software:
macOS Big Sur 11.7.2 (20G1020)


Update macOS. To learn how to do that please read Update macOS on Mac - Apple Support.


That Mac is also hosting a torrent client. Presumably, you are aware of the risks that entails. If you are not, then remove it in accordance with its instructions.

Reply

Apr 22, 2023 10:17 AM in response to taylor_danielle

Torrents and related sharing services can cause massive network and system I/O load, can distribute messes including cracked apps containing malware, and torrent activity can cause some ISPs to throttle network activities. They’re recently one of the better ways to get hacked.


Upgrade to Monterey or Ventura, and remove the torrent and sharing services, and see if things stabilize.


Get local Time Machine or other local backups going too, if your data is valuable to you.

Reply

Incredibly slow Macbook.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.