"A problem was detected with the TrueDepth Camera. Face ID has been disabled."
"A problem was detected with the TrueDepth Camera. Face ID has been disabled."
iPhone X, iOS 16
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
"A problem was detected with the TrueDepth Camera. Face ID has been disabled."
iPhone X, iOS 16
If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, and if the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
"A problem was detected with the TrueDepth Camera. Face ID has been disabled."
Face ID
"A problem was detected with the TrueDepth Camera. Face ID has been disabled."