Request a refund
About week ago, my child subscribed to the app and money was debited from my card. I noticed it only yesterday and requested a refund, which I was refused. How can I get my money back?
iPhone 13 Pro, iOS 15
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
About week ago, my child subscribed to the app and money was debited from my card. I noticed it only yesterday and requested a refund, which I was refused. How can I get my money back?
iPhone 13 Pro, iOS 15
1.
my child subscribed to the app
Perhaps you must cancel the subscription before the next invoice arrives.
If the invoice has to do with an app that has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support
If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:
If you want to cancel a subscription from Apple
If you want to cancel a subscription from Apple - Apple Support
If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
2.
which I was refused.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
We can't help you, sorry, we are also users of Apple products & services like you.
3.
To avoid the case in the future, see:
Require a password for App Store and iTunes purchases
Require a password for App Store and iTunes purchases - Apple Support
Manage App Store purchases, subscriptions, settings, and restrictions on iPhone
Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)
Prevent in-app purchases from the App Store
Prevent in-app purchases from the App Store – Apple Support (UK)
1.
my child subscribed to the app
Perhaps you must cancel the subscription before the next invoice arrives.
If the invoice has to do with an app that has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support
If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:
If you want to cancel a subscription from Apple
If you want to cancel a subscription from Apple - Apple Support
If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
2.
which I was refused.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
We can't help you, sorry, we are also users of Apple products & services like you.
3.
To avoid the case in the future, see:
Require a password for App Store and iTunes purchases
Require a password for App Store and iTunes purchases - Apple Support
Manage App Store purchases, subscriptions, settings, and restrictions on iPhone
Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)
Prevent in-app purchases from the App Store
Prevent in-app purchases from the App Store – Apple Support (UK)
That is Apple's policy, that refunds are not guaranteed. For more information, see the Terms & Conditions.
We are also users of Apple products & services like you.
If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
It means that I won’t get my money back? Of course I deleted the app that I don’t use at all. It isn’t my fault,why should I pay for it??!! It’s unfair
Hello ~ Take a look here for future help…
Require a password for App Store and iTunes purchases
~Katana-San~
I can receive my money during 90 days since purchase. What is the problem? Can someone just answer me clearly??
Already posted in my 1st response.
Hello ~ Excuse me. I was just underlining a point.
~Katana-San~
Request a refund