Message that format is not supported

Is there a reason why I can’t play ghosted or the last thing he told me, but I can play everything else? Says the format is not supported.


iPhone 14 Pro, iOS 16

Posted on Apr 23, 2023 11:17 AM

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Question marked as Top-ranking reply

Posted on Apr 24, 2023 7:12 AM

The media format should be supported for AirPlay and for the Apple TV app on Roku, for all Apple TV+ content, as far as I know.

See if this support document lists actionable steps to do in your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Else check for TV/Roku software updates and try a restart of the streaming device.


If the issue persists, then please contact Apple Support for their insights.

3 replies
Question marked as Top-ranking reply

Apr 24, 2023 7:12 AM in response to TraciDianne

The media format should be supported for AirPlay and for the Apple TV app on Roku, for all Apple TV+ content, as far as I know.

See if this support document lists actionable steps to do in your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Else check for TV/Roku software updates and try a restart of the streaming device.


If the issue persists, then please contact Apple Support for their insights.

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Message that format is not supported

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