Airpods

Why does my airpods keep saying they are not verified?

iPhone 12

Posted on Apr 23, 2023 5:10 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2023 7:41 AM

Hi Oj_number,


Thanks for contacting Apple Support Communities!


We understand that you're seeing an alert that your AirPods aren't verified. You can see this message if your AirPods are not genuine AirPods. You can learn more here: If you get a 'Cannot Verify AirPods' alert - Apple Support

"You can choose to not connect your unverified AirPods, or to connect them in Bluetooth settings. If you connect your unverified AirPods, they may not behave as expected.

For more information, contact the place of purchase.

To help verify that your AirPods are genuine, identify your AirPods."


We hope this helps.


Take care!



1 reply
Question marked as Top-ranking reply

Apr 25, 2023 7:41 AM in response to Oj_number

Hi Oj_number,


Thanks for contacting Apple Support Communities!


We understand that you're seeing an alert that your AirPods aren't verified. You can see this message if your AirPods are not genuine AirPods. You can learn more here: If you get a 'Cannot Verify AirPods' alert - Apple Support

"You can choose to not connect your unverified AirPods, or to connect them in Bluetooth settings. If you connect your unverified AirPods, they may not behave as expected.

For more information, contact the place of purchase.

To help verify that your AirPods are genuine, identify your AirPods."


We hope this helps.


Take care!



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airpods

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.