I had to get a new Apple ID. I don’t remember my last one but I am trying to pair my old watch with my new Apple ID. It won’t let me because of the activation lock which I don’t remember setting up in the first place. How do I pair it with my new phone? (I do not have my old Apple ID information)
iPhone 13 Pro Max
If you don’t have valid proof of purchase your request to remove activation lock will be denied. The only other option would be setting up account recovery on the original Apple ID the watch is activation locked to. This requires knowing the actual Apple ID email, and you have to be able to confirm the trusted phone number on file with that account. Note that you only need to confirm it, you do not need to have access to it. Don’t set up account recovery on the Apple ID until the activation lock removal request has been denied.
If you don’t have valid proof of purchase your request to remove activation lock will be denied. The only other option would be setting up account recovery on the original Apple ID the watch is activation locked to. This requires knowing the actual Apple ID email, and you have to be able to confirm the trusted phone number on file with that account. Note that you only need to confirm it, you do not need to have access to it. Don’t set up account recovery on the Apple ID until the activation lock removal request has been denied.
Check your web browser autofill entries, the Keychain, and other records, or use Apple's iForgot service, or contact their Account Security team, or if you're the unit's original owner, click here and submit an unlock request.
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meryl165 Said:
"Activation lock: I had to get a new Apple ID. I don’t remember my last one but I am trying to pair my old watch with my new Apple ID. It won’t let me because of the activation lock which I don’t remember setting up in the first place. How do I pair it with my new phone? (I do not have my old Apple ID information)"
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Refer to the link provided atop this thread.
Interesting. You can try to erase all content and settings of the watch and see if it will proceed with pairing. IF it doesn’t, contact Apple Support.
I have submitted and unlock request hoping that they approve it. I bought this watch back in 2019 with AirPods and don’t have proof of purchase but that same night hours after I bought it I did set it up so my old Apple ID is the only phone it has been paired with. I don’t know what else to do cause if I can’t unlock it then it just goes into the trash and I don’t want that to happen. Are there any other options. — I do not have my old Apple ID password or username.
meryl165 Said:
"Activation lock: I bought this watch back in 2019 with AirPods and don’t have proof of purchase[...]Are there any other options. — I do not have my old Apple ID password or username."
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Recovering Without a Proof of Purchase:
No. this is not an option, if you do not have a proof of purchase. So, take this as a learning experience, knowing to always keep a proof of purchase at hand. That way, you have something to provide, when you need to restore it.
If you specifically deleted the account using privacy.apple.com, then the watch should not even be activation locked to that account anymore to begin with, due to it no longer existing. This may be a software error if the watch is also extremely out of date.
Is your watch showing the pairing simulation on the display, or does it show your watch face? I would recommend contacting Apple Support with the serial number so they may confirm the status of the activation lock, and go from there.
I deleted the apple account that was paired with the watch last year because I got a new phone and my Apple ID wasn’t working with the new one so I deleted it.
It shows the pairing simulation. And it is a series 5 watch.
Do you have the link to contact apple support?
Activation lock
