Why my AirPods is not working

Hey huma149,

We'd be happy to help out. If your left AirPod isn't working, we've got some great steps that should help out or at least isolate the issue further:

If there's no sound in one AirPod

1. Make sure that your charging case is fully charged.

2. Place both AirPods in your charging case and let them charge for 30 seconds.

3. Open the charging case near your iPhone or iPad.

4. Check the charge status on your iPhone or iPad to make sure that each AirPod is charging .

5. Put both AirPods in your ears.

6. Play audio to test both AirPods.

7. If an AirPod still isn't working, reset your AirPods or contact Apple Support.

If there's low volume in one AirPod

If your left or right AirPod isn't playing any sound, or if the volume is too quiet, follow these steps:

1. Check the microphone and speaker mesh on each AirPod. 

2. If you see any debris, clean your AirPods using the guidelines in this article, and see if that fixes the issue.

3. Go to Settings > Accessibility > Audio/Visual > Balance, and make sure that the balance is set in the middle.

This is outlined further here: If your left or right AirPod isn't working - Apple Support

We hope this helps out, but if not, you'll want to seek service options in your area using this link: Get Support

Take care!