every other app on my phone (iPhone 6) works absolutely fine, but when I open the messages app, it is completely black and quits a few seconds later. I’ve updated my phone to the recent version, I’ve restarted my phone. I have also tried to use the messages thing in settings, but it freezes when I try to do that. Any ideas?
Earlier iPhone models
Hi a789_m,
From what you've shared you're only encountering an issue with Messages, and since Messages is a default app the best next step you can take is restoring your device. Steps to get your device ready and restore can be found here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support
It is necessary to take this step as you're unable to follow step 4 as outlined here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
In addition, please ensure you have a backup or use Messages in iCloud as outlined above. Any data not saved will be erased in this process. This covers how to back up: Backup methods for iPhone, iPad, and iPod touch - Apple Support
Regards.
Hi a789_m,
From what you've shared you're only encountering an issue with Messages, and since Messages is a default app the best next step you can take is restoring your device. Steps to get your device ready and restore can be found here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support
It is necessary to take this step as you're unable to follow step 4 as outlined here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
In addition, please ensure you have a backup or use Messages in iCloud as outlined above. Any data not saved will be erased in this process. This covers how to back up: Backup methods for iPhone, iPad, and iPod touch - Apple Support
Regards.
How do you fix the messages app?
