Fake Apple Pencil in an Apple Box purchased from Best Buy

I purchased a 2nd Generation "apple pencil" from Best Buy along with my IPad. After a month and a half, it stopped working and I tried to return it to Best Buy with the original packaging and receipt only to be told by Best Buy that it was not an apple pencil. It had a C-UBS and magnetized to the IPAD but did not have "Pencil" on the side of the pen. I did not pay it any attention because it worked until it no longer paired or would hold a charge.


Is anyone else having similar issues?


Apple Pencil (2nd generation)

Posted on Apr 24, 2023 2:02 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 24, 2023 10:00 PM

wendyc2126 Said:

"Fake Apple Pencil in an Apple Box purchased from Best Buy: I purchased a 2nd Generation "apple pencil" from Best Buy along with my IPad.[...]"

-------


Verifying a Genuine Apple Pencil:

  1. Get the Serial Number: Find the Serial Number of your Apple Pencil - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: Report back what it says. If it shows up as an Apple Pencil, then all is genuine.

Similar questions

5 replies
Question marked as Top-ranking reply

Apr 24, 2023 10:00 PM in response to wendyc2126

wendyc2126 Said:

"Fake Apple Pencil in an Apple Box purchased from Best Buy: I purchased a 2nd Generation "apple pencil" from Best Buy along with my IPad.[...]"

-------


Verifying a Genuine Apple Pencil:

  1. Get the Serial Number: Find the Serial Number of your Apple Pencil - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: Report back what it says. If it shows up as an Apple Pencil, then all is genuine.

Jun 10, 2024 6:49 PM in response to wendyc2126

I would return it to Best Buy and ask to speak with a manager. Although I'm not aware that Best Buy is in business to sell fake products, it may always be possible that either they received one (where the Pencil was switched out for the fake) or someone at the store/warehouse did the deed. Regardless, Best Buy management should make this right. If they don't, you know where not to shop in the future.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Fake Apple Pencil in an Apple Box purchased from Best Buy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.