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User profile for user: Mikedag-98
Mikedag-98 Author
User level: Level 1
6 points

iPhone 13 Pro Max shut down automatically while charging

Hi everyone, big issue here. My iPhone 13 Pro Max shut down automatically while charging during night. Never done before, iOS 16.4.1. Battery charging optimization feature is on. This morning I found it with black screen, no response touching screen or pressing buttons. Booted again only after a hard reset. I had also alarm clock setted, but nothing… Even 2 friends of mine (with same iPhone model) has the same problem last week. Everybody knows how to fix? Or if it’s a known issue? Tonight I’m gonna try again to see if tomorrow morning will do the same. I’m using original Apple lighting cable connected to an Anker power supply (MFI). Battery found at 82% after reboot. Really scared about alarm clock not ringing… screenshot of battery graph below. Battery health at 89%.

iPhone 13 Pro Max, iOS 16

Posted on Apr 24, 2023 3:56 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,552 points

Posted on Apr 25, 2023 8:35 AM

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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4 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,552 points

Apr 25, 2023 8:35 AM in response to Mikedag-98

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Reply

iPhone 13 Pro Max shut down automatically while charging

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