My Apple Card is not working

Apple changed my card number and now it does not work

iPhone 14 Plus

Posted on Apr 24, 2023 9:58 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2023 8:16 PM

Apple Support has articles online that may help you:


How to find the card numbers associated with your Apple Card - Apple Support


How to add Apple Card to your Apple devices – Apple Support


If needed: Update your Apple Card account information - Apple Support


To Contact Apple Card Support:

There is a "Get Support" link (online chat, phone, eMail etc) at the bottom of the A apple Card Support website (link below)

Apple Card Support

4 replies
Question marked as Top-ranking reply

Apr 25, 2023 8:16 PM in response to btkvusa

Apple Support has articles online that may help you:


How to find the card numbers associated with your Apple Card - Apple Support


How to add Apple Card to your Apple devices – Apple Support


If needed: Update your Apple Card account information - Apple Support


To Contact Apple Card Support:

There is a "Get Support" link (online chat, phone, eMail etc) at the bottom of the A apple Card Support website (link below)

Apple Card Support

Apr 25, 2023 8:41 PM in response to btkvusa

Thank you for your replies and added details.

Wondering if your Apple Card details are up-to-date on your iPhone:


Restarting the iPhone may help update / put details back into order:

How to: Restart your iPhone

___________________________________________________________


As we are all Apple users, like yourself, in this Community, we have no access to your accounts or details in order to help.


If needed:

The Apple Card Customer Agreement gives contact details for Goldman Sachs:


https://www.goldmansachs.com/terms-and-conditions/Apple-Card-Customer-Agreement.pdf

Says:


“Your Apple Card Account is issued by Goldman Sachs Bank USA, Salt Lake City Branch”:

‘Contacting us;

Except as explicitly set forth in this Agreement, you can contact us with questions or other matters about your Account by:


• Using Messages;


• Calling us toll-free at 877-255-5923; or


• Writing to us at Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.


If you attempt to contact us by other means, we may not receive your message and may not be able to respond in a timely manner, or at all.”

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple Card is not working

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