Photos not backed up during Backup

Hi! I got a new phone (14 pro max) and backed up my old phone (12 Pro). This has been a hassle to say the least. But I just realized that about a month worth of photos and videos are missing from my phone and icloud. I changed nothing in my settings before or after backup. The photos from March 17- April 23 are all missing. Anything before or after that is there. Well, that is not true. there are photos here and there missing but not months worth from what I can tell so far. Is there anyway to find them? The old phone has already been restored to factory settings so no getting them from that device. Any suggestions?

I have restarted my phone.

I have logged in and out of Icloud on a computer.

The same is for my ipad as well.

iPhone 14 Pro Max

Posted on Apr 25, 2023 9:15 AM

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4 replies

Apr 25, 2023 11:39 AM in response to LyziBoByzi

LyziBoByzi wrote:

Hi! I got a new phone (14 pro max) and backed up my old phone (12 Pro). This has been a hassle to say the least. But I just realized that about a month worth of photos and videos are missing from my phone and icloud. I changed nothing in my settings before or after backup. The photos from March 17- April 23 are all missing. Anything before or after that is there. Well, that is not true. there are photos here and there missing but not months worth from what I can tell so far. Is there anyway to find them? The old phone has already been restored to factory settings so no getting them from that device. Any suggestions?
I have restarted my phone.
I have logged in and out of Icloud on a computer.
The same is for my ipad as well.

What do you mean missing from icloud?


Sounds like you have this set up Set up and use iCloud Photos - Apple Support which isn't part of this What does iCloud back up? - Apple Support

Apr 25, 2023 2:37 PM in response to LyziBoByzi

LyziBoByzi wrote:

I mean my entire phone was backed up to iCloud and photos and videos that I had on my old phone did not get backed up. They are gone from new phone and not in iCloud. I thought when you back you your phone that it backs up everything. For some reason a whole month (and sporadically throughout my photos) of photos/videos are missing.

Please go back and read the 2 links I provided.

Photos not backed up during Backup

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