You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Cannot enter my passcode, the some of the number keys do not work.

iPhone XS, iOS 13

Posted on Apr 25, 2023 9:35 AM

Top-ranking reply

Level 9

66,886 points

Posted on Apr 25, 2023 9:39 AM

First, try a forced restart. If that doesn't work, make an appointment at the Genius Bar to have it looked at.

• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

Make an appointment at the Genius Bar to have it diagnosed.

View in context

Similar questions