Preview won't print when LserJet is low on toner

Hi, I recently bought a Mac Studio, transitioning away from Windows. Generally happy but occasionally I discover some oddity that gives me trouble. For example, my LaserJet Pro M402dne is about to run out of toner, giving me a "Cartridge is very low" message on the printer display. I went into the printer settings and set it to continue printing despite the very low toner level. I can print this way from Safari, Word, and some other programs.


The trouble came when I opened a PDF in Preview and tried to print it. PDF files opened in Preview will not print to the LaserJet.


Is this a "feature" of Preview, or is there a way to fix this?

Mac Studio, macOS 13.3

Posted on Apr 25, 2023 5:14 PM

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Apr 27, 2023 9:37 AM in response to jebrooks

Hello jebrooks,


Based on what we were able to find, you should be able to print PDFs and images in Preview. You can learn how to do that here: Print PDFs and images in Preview on Mac - Apple Support


You may find these steps helpful:

1. In the Preview app  on your Mac, open a PDF or image you want to print.
If you want to print multiple files, you can open them in one Preview window.
2. To print only some of the PDF or image pages, choose View > Thumbnails, then Command-click the thumbnails of the pages you want to print.
3. Choose File > Print.
4. Choose any of the following print options:
* To print only selected thumbnails: Select Selection in Preview.
* To rotate images or pages automatically so they fill up as much of the paper as possible: In the Preview section, choose Auto Rotate.
* To include any notes that are visible in a PDF’s window: In the Preview section, select Show Notes to include them in the printout.
* To scale an image or page: In the Preview section, select Scale, then enter a percentage.
* To fill as much of the paper as possible, select Scale to Fit, then select Print Entire Image if you don’t want the image cropped, or Fill Entire Paper if you want the image cropped to the proportions of the paper.
* To print the same image or page multiple times on one sheet of paper: In the Preview section, click the “Copies per page” pop-up menu, then choose a number.
* To print multiple pages per sheet of paper: In the Layout section, click the Pages per Sheet pop-up menu, then choose the number of pages to appear on each printed page.
5. Click Print.


If you're unable to do that, it may be an issue with the file itself. Are you able to print other PDFs?


It may also be related to the printer. If you have low ink, the printer may not allow a large file to be printed. To see if that's the case, we recommend reaching out to the printer manufacturer.


Thanks.

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Preview won't print when LserJet is low on toner

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